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Employment Mission
 
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PATH
Purpose, People, Principles
Our Purpose -
Serving memories to last a lifetime.
Our People -
We are recognized as the resort destination of choice, always creating exceptional guest experiences.
We are the preferred environment for talented and innovative professionals.
We are responsible for the stewardship of the legendary Arizona Biltmore and exceeding the expectations of our owners.
Our Principles -
Our Experience:
1. WELCOME - We begin every interaction with a sincere greeting and a warm smile, using the guest’s name at least three times. We speak first and last and always use professional and appropriate verbiage.
2. ACKNOWLEDGE - We acknowledge every guest we encounter. The resort is our stage, and every interaction is a moment of truth.
3. RECOGNIZE - We personalize our guests’ experience by remembering their name and introducing them to fellow Team Members. We anticipate their preferences and special requests.
4. MEMORABLE - We are in the business of creating lifetime memories. The reputation of the Arizona Biltmore is enhanced by our Team Members every day.
Our Service:
5. TEAMWORK - We instill teamwork and lateral service into our daily work environment. We are respectful of the needs of our fellow Team Members and look for opportunities to support each other.
6. RESPONSIVE - We express a genuine sense of urgency and ownership with all guest needs. We follow up to ensure that any need is met to the complete satisfaction of our guests.
7. UNPARALLELED - We understand that the consistent delivery of world class service is our trademark. We are ambassadors of the resort, both in and out of the workplace.
8. EMPOWERED - We are all expected to delight the guest and break away from our normal duties to resolve any issue. We never lose a guest.
Our Spirit:
9. DEPENDABLE - We are the eyes and ears of the resort, responsible for protecting all its assets. We participate in environmental initiatives, conserve energy, and report fire and life safety issues immediately.
10. INCLUSIVE - We nurture a culture of diversity. We recognize that our Team Members are our most valuable asset.
11. STEWARDSHIP - We enjoy a reputation that began with the efforts of many Team Members who came before us. We enthusiastically accept our responsibility to act as good stewards in caring for our one of a kind property.
12. TRADITIONAL – We take great pride in our personal appearance. We convey the image of the resort through our adherence to clothing and grooming standards.
13. INTEGRITY – We are always honest and demonstrate a high level of trust in our work. We are mutually accountable and recognize the importance of respect in everything we do.
14. NOTABLE - We have earned our reputation as one of the most financially successful hospitality operations in our industry. We share responsibility for generating the revenue and delivering the profit that keeps our business strong.
15. CLEAN – We are each accountable for maintaining a spotless resort environment. Our actions set the example.
16. TRAINED - We are service professionals and are given the tools and information to succeed in our position.
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