Policies & Fees

General

• Check-in time: 4PM
• Check-out time: 11AM

Cancellation policy is 48 hours prior to day of arrival. Late Cancellation or failure to arrive on your scheduled arrival date will result in a charge of one night’s room rate and tax. Should you need to cancel or make changes to your reservation, please call 1-800-950-0086 and please have the confirmation number or credit card number used to reserve the room available. For group reservations, cancellation/no-show policy is specific to the group contract.

Rates

• 12.57% tax is not included
• Resort Charge is $35 per room, per night
• All rates are based on single or double occupancy
• Add $20.00 for each additional adult
• An early departure fee of one nights room and tax will apply for departures before your confirmed departure date

Pet Policy

We are a pet-friendly resort. Travelers with pets can be accommodated in our cottages which are resort or resort deluxe room categories. There is a $100 non-refundable fee added on to your reservation.

Resort Charge

• Resort Charge is $35 per room, per night
• Local calls and long distance access
• Use of our 18-Hole Putting Course
• Unlimited use of our Spa locker rooms and Fitness Center
• History Tours (Tuesdays, Thursdays & Saturdays at 10AM)
• WiFi access
• Daily newspaper, upon request
• Scheduled shuttle to the Biltmore Fashion Park
• In-room coffee and tea

 Taxes

• Current Sales Tax is 8.6%.
• Occupancy Tax charged on Room Accommodations is currently 12.57%.

Gratuities

Service Charge on Banquet Services functions is currently 24%. Room Services functions is 20% and is subject to sales tax.

Parking

• 24-hour valet parking is available at the Resort. Overnight Valet is $30 per night.
• Overnight self-parking is also available in our parking garage at $16 per night.

Note: All rates are subject to availability.