Policies & Fees


  • Check-in time: 4PM
  • Check-out time: 11AM

Cancellation policy is 48 hours prior to day of arrival. Late Cancellation or failure to arrive on your scheduled arrival date will result in a charge of one night’s room rate and tax. Should you need to cancel or make changes to your reservation, please call 1-800-950-0086 and please have the confirmation number or credit card number used to reserve the room available. For group reservations, cancellation/no-show policy is specific to the group contract.


  • 12.57% tax is not included
  • Resort Charge is $35 per room, per night
  • All rates are based on single or double occupancy
  • Add $20.00 for each additional adult
  • An early departure fee of one nights room and tax will apply for departures before your confirmed departure date

Pet Policy

We are a pet-friendly resort. Travelers with pets can be accommodated in our cottages which are resort or resort deluxe room categories. There is a $100 non-refundable fee added on to your reservation.

Resort Charge

  • Resort Charge is $35 per room, per night
  • Local calls and long distance access
  • Two hours of complimentary bike rentals
  • Unlimited use of our Fitness Center
  • History Tours (Tuesdays, Thursdays & Saturdays at 10AM)
  • WiFi access
  • Daily newspaper, upon request
  • Scheduled shuttle to the Biltmore Fashion Park
  • In-room coffee and tea


  • Current Sales Tax is 8.6%.
  • Occupancy Tax charged on Room Accommodations is currently 12.57%.


Service Charge on Banquet Services functions is currently 24%. Room Services functions is 20% and is subject to sales tax.


  • 24-hour valet parking is available at the Resort. Overnight Valet is $30 per night.
  • Overnight self-parking is also available in our parking garage at $16 per night.

Note: All rates are subject to availability.